Accessibility Statement
Last Updated: 30 December 2025
Our Commitment: We are committed to ensuring that anytimetaxi.co.uk is accessible to all
users, including those with disabilities. We strive to meet Web Content Accessibility Guidelines (WCAG) 2.1
Level AA standards.
1. Website Coverage
This accessibility statement applies to:
- anytimetaxi.co.uk - Main website
- book.anytimetaxi.co.uk - Online booking system
- admin.anytimetaxi.co.uk - Admin dispatch panel (staff only)
- driver.anytimetaxi.co.uk - Driver app (drivers only)
2. Compliance Status
⚠️ Partially Compliant
This website is partially compliant with WCAG 2.1 Level AA. Some parts of the website are
not fully accessible, which are listed below.
3. What We Do Well
✅ Keyboard Navigation
- All interactive elements (buttons, links, forms) can be accessed via keyboard
- Tab order follows a logical sequence
- Skip links available to bypass repetitive content
✅ Visual Design
- High contrast color scheme (green on dark background)
- Text size can be increased up to 200% without loss of functionality
- Clear visual distinctions between interactive and static elements
- Consistent navigation across all pages
✅ Content Structure
- Semantic HTML5 elements used throughout
- Headings follow a logical hierarchy (H1 → H2 → H3)
- Images include descriptive alt text
- Links have meaningful text (not "click here")
✅ Forms
- Form labels correctly associated with input fields
- Error messages clearly identify which field has an issue
- Required fields are marked
4. Known Accessibility Issues
⚠️ Google Maps Integration
Issue: The booking system uses Google Maps for address autocomplete, which may not be fully
accessible with screen readers.
Workaround: You can:
- Type your address manually without using autocomplete
- Call us to book by phone: [TO BE ADDED]
⚠️ Mobile App Experience
Issue: Some interactive elements on mobile may be smaller than the recommended touch target
size (44x44 pixels).
Status: We are working to increase button sizes in future updates.
⚠️ PDF Documents
Issue: If we provide downloadable receipts or invoices in PDF format, these may not be fully
accessible.
Workaround: Contact us for an accessible text version of any document.
5. Assistive Technologies Tested
We have tested this website with:
- ✓ NVDA (NonVisual Desktop Access) - Windows screen reader
- ✓ JAWS (Job Access With Speech) - Windows screen reader
- ~ VoiceOver (Mac/iPhone) - Partially tested, some issues with
mobile navigation
- ✓ Keyboard-only navigation - Fully functional
- ✓ Browser zoom - Up to 200% tested
- ✓ High contrast mode (Windows) - Compatible
6. Browsers and Devices
This website is designed to work with:
Desktop Browsers
- Google Chrome (latest 2 versions)
- Mozilla Firefox (latest 2 versions)
- Microsoft Edge (latest 2 versions)
- Safari for Mac (latest 2 versions)
Mobile Browsers
- Chrome for Android
- Safari for iOS
Operating Systems
- Windows 10/11
- macOS (latest 2 versions)
- Android 10+
- iOS 14+
7. Non-Accessible Content (Third Parties)
Google Maps
Our booking system integrates Google Maps for location services. Accessibility of Google Maps is controlled
by Google, not us. See Google Maps
Accessibility.
External Links
We cannot guarantee the accessibility of websites we link to. Contact those sites directly for their
accessibility information.
8. Alternative Booking Methods
If you experience accessibility barriers on our website, you can book a taxi via:
📞 Phone
Call: [TO BE ADDED]
Available: 24 hours a day, 7 days a week
Our phone operators can book your taxi and answer questions.
📧 Email
Email: hello@anytimetaxi.co.uk
Include: Your name, phone number, pickup address, destination, and pickup time.
We'll confirm your booking within 1 hour during business hours.
🏢 In Person
Office: Stroud, UK
Hours: [TO BE ADDED]
9. Accessibility Features We're Working On
Future improvements planned:
- 📱 Larger touch targets for mobile buttons
- 🗣️ Voice booking integration
- 🔊 Audio feedback for booking confirmation
- 📝 Simplified language mode for users with cognitive disabilities
- 🌐 Translation into other languages
10. Reporting Accessibility Problems
We welcome feedback on the accessibility of this website. If you encounter barriers:
Contact Us:
Email: hello@anytimetaxi.co.uk (subject: "Accessibility Feedback")
Phone: [TO BE ADDED]
Post: Stroud, UK
Please tell us:
- What page or feature you were using
- What assistive technology you're using (if any)
- What problem you encountered
- How we can improve
We aim to respond within 5 working days.
11. Enforcement Procedure
If you are not happy with our response to your accessibility complaint, you can contact:
Equality Advisory and Support Service (EASS)
Equality and Human Rights Commission (EHRC)
12. Technical Information
Technologies Used
This website uses the following technologies:
- HTML5
- CSS3
- JavaScript (required for booking functionality)
- Google Maps API (for address autocomplete)
Accessibility Standards
We aim to comply with:
- WCAG 2.1 Level AA (World Wide Web Consortium)
- UK Equality Act 2010
- UK Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations
2018 (as applicable)
13. Testing and Evaluation
This website was last evaluated for accessibility on:
Date: 30 December 2025
Method: Manual testing with assistive technologies and automated tools
Tools Used:
- WAVE (Web Accessibility Evaluation Tool)
- axe DevTools
- Lighthouse (Chrome DevTools)
- Manual keyboard navigation testing
- NVDA screen reader testing
14. Updates to This Statement
We regularly review and update this accessibility statement. Significant changes will be posted here with a
new "Last Updated" date.
15. Contact Information
Accessibility Coordinator: [TO BE ASSIGNED]
Email: hello@anytimetaxi.co.uk
Phone: [TO BE ADDED]
Address: [TO BE ADDED]
We are committed to continuous improvement and appreciate your feedback.